Privacy Policy

INTRODUCTION

Neuro Optimise Physiotherapy complies with the New Zealand Privacy Act 2020 (the Act) when dealing with personal information.

This policy sets out how we will collect, use, disclose and protect your personal information.

This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, see www.privacy.org.nz.

CHANGES TO THIS POLICY

We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy.

This policy was last updated on 1st February 2024.

WHO DO WE COLLECT YOUR PERSONAL INFORMATION FROM

We collect personal information about you from:

• you, when you provide that personal information to us, including via the website and any related service, through any registration or subscription process, through any contact with us (e.g. telephone call or email), or when you buy or use our services and products
• third parties where you have authorised this or the information is publicly available.

If possible, we will collect personal information from you directly.

PERSONAL INFORMATION WE COLLECT

We collect personal information from you, including information about your

• name
• contact information
• interactions with us

HOW WE USE YOUR PERSONAL INFORMATION

We collect your personal information in order to:

• be able to communicate with our clients and ensure that our services meet the needs of our clients.

Providing some information is optional. If you choose not to enter this information, we’ll possibly be unable to contact you or provide appropriate services safely.

HOW WE PROTECT AND STORE YOUR INFORMATION

We keep your information safe by keeping it in a password protected system and only allowing relevant staff to access it.

We keep your information for up to five years at which point we securely destroy it by securely erasing all digital files.

ACCESSING YOUR PERSONAL INFORMATION

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at amber@neurooptimisephysio.co.nz, or +6421 250 1415.